Privacy Policy

Effective Date: 02/05/2025

The Bathroom Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (https://www.thebathroomplumbing.com/) or interact with us through our services.

1. Information We Collect

We collect personal information directly from customers when they contact us for plumbing services, request a quote, or schedule an appointment. The information we collect may include:

Job Site Address – Needed to provide accurate service quotes and complete scheduled work.

Mailing Address – Required for billing purposes.

Phone Number – Used for communication, appointment reminders, and billing notifications.

Email Address – Used to send quotes, invoices, and customer support communication.

We do not collect sensitive personal information, such as social security numbers or financial account details.

2. How We Collect Information

We collect information from customers in the following ways:

When you call us to request a plumbing service or estimate.

When you submit a request for a quote or service via email.

When you provide information over the phone for appointment scheduling or billing purposes.

When you opt-in to receive SMS appointment reminders or billing notifications.

3. How We Use Your Information

We use the information collected to:

Schedule and complete plumbing services.

Provide accurate quotes based on job site location.

Send invoices and billing communications.

Respond to customer inquiries.

Send appointment reminders via text message (if requested by the customer).

4. Information Sharing & Disclosure

We do not sell, share, or distribute customer information to third parties for marketing purposes. Customer data is stored securely in our system and is only used for internal business operations.

We will only share personal information:

If required by law, court order, or governmental authority.

To enforce our policies and protect the security of our business and customers.

5. SMS Communication & Opt-Out Policy

We send text messages to customers only for the following purposes:

Appointment reminders (if the customer has opted in).

Responses to customer inquiries sent via text.

Billing reminders.

We do not use SMS for marketing or promotional purposes.

Customers can opt out of text message communications at any time by replying STOP to any message. Once opted out, customers will no longer receive SMS communications unless they opt back in.

6. Data Security

We implement appropriate security measures to safeguard customer information against unauthorized access, alteration, or disclosure. Our data is stored in a secure system, and only authorized personnel have access to it.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The most recent version will always be available on our website.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

The Bathroom Plumbing
1439 Kaiser Rd SW, Olympia, Washington 98512

360-866-4041

By using our services, you agree to the terms of this Privacy Policy.